Returns & Exchanges

We want you to love your shoes. If they’re not quite right, we offer refunds and exchanges as per our policy.

Please try your shoes on indoors to avoid any marks or damage. Returns must be in original condition, with the shoe box free of tape and stickers.

Items showing signs of wear or damage may not be eligible for refund and will be returned to you.

For Australian customers, return shipping is provided at no cost when selecting an exchange or store credit. Where a refund to the original payment method is requested, a return fee of $12.95 will be deducted from the refund amount to cover return shipping and handling costs.

Full-price items are eligible for a refund, exchange or store credit.

For sale items discounted up to 20% off the original Recommended Retail Price (RRP), returns are eligible for a refund, exchange, or store credit.

For items discounted more than 20% off the original RRP, returns are eligible for an exchange or store credit only.

Items marked as Final Sale are not eligible for refund, exchange, or store credit.

On the rare occasion where a product may be faulty, we will ask you to send the product back to us for assessment. If the product is genuinely faulty, we will not charge you for the cost of returning the goods. We reserve the right to repair, replace or refund in full or part for faulty goods.

Scroll down below to see details on how to place a return

Australian Customers Only

You have two easy options for returns:

Option 1 – Online Portal (Recommended)

Use our returns portal to quickly book your return online. Simply follow the steps, and you'll receive your return label instructions instantly.

Option 2 – Manual Return Form

If you’d prefer, you can post your shoes directly to our warehouse. Please print and complete this RETURN FORM and include it in the parcel so we can process your refund or exchange.

Return Address:

Le Sansa
1/99 Silverwater Road
Silverwater NSW 2128

Email: info@lesansa.com

Exchanges are processed the following business day after your parcel arrives at our warehouse. Refunds are subject to our returns policy.

NZ Customers 

If you are not happy with your purchase or require a replacement for original order, we advise you to return the products to our NZ warehouse and they will process refund or exchange within 1 business day of receipt. The return address is as below:

14/273 Neilson Street, Onehunga Auckland - 1061