Returns & Exchanges FAQs
Please try your shoes on indoors and on a clean surface.
All returned items must be:
- Unworn and in their original condition
- Returned with all original packaging
- Packed in the original shoe box
- Free from marks, damage or signs of wear
Please do not attach tape, labels or stickers directly to the shoe box.
Items that do not meet these conditions may not be accepted and may be returned to you.
Online purchases: Returns must be lodged within 30 days of receiving your order.
In-store purchases: Returns must be made within 7 days of purchase.
For Australian customers our shipping is free when selecting:
- An exchange
- Store credit
When requesting a refund to your original payment method, a $12.95 return fee will be deducted from your refund to cover return shipping and handling.
Full price items:
- Refund to the original payment method
- Exchange
- Store credit
Items discounted by up to 20%
Items discounted by up to 20% off the original Recommended Retail Price are eligible for:
- Refund to the original payment method
- Exchange
- Store credit
Items discounted by more than 20%
Items discounted by more than 20% off the original Recommended Retail Price are eligible for:
- Exchange
- Store credit
These items are not eligible for a refund to the original payment method.
Final Sale Items
Items marked Final Sale are not eligible for a refund, exchange or store credit.
In the unlikely event that you receive a product you believe is faulty, please contact us before returning it.
We may ask you to return the item for assessment. If the product is confirmed to be faulty, you will not be charged for the return shipping.
How to place a return
Australian Customers
You can return your order using either of the following options.
Option 1: Online Returns Portal — Recommended
Use our online returns portal to lodge your return and select a refund, exchange or store credit.
Follow the steps in the portal to receive your return label and instructions.
Option 2: Manual Return Form
You may also return your shoes directly to our warehouse.
Please print and complete our Return Form and include it inside your parcel. Returns received without the required information may take longer to process.
Send your return to:
Le Sansa
1/99 Silverwater Road
Silverwater NSW 2128
Australia
Email: info@lesansa.com
Exchanges are generally processed on the following business day after your parcel arrives at our warehouse. Refunds are processed in accordance with this returns policy.
New Zealand Customers
New Zealand customers may return their order for a refund or exchange, subject to the eligibility conditions outlined above.
Please include your order details and return your parcel to:
Le Sansa Returns
14/273 Neilson Street
Onehunga, Auckland 1061
New Zealand
Returns are generally processed within one business day of arriving at our New Zealand warehouse.