Please try your shoes on indoors and on a clean surface.

All returned items must be:

• Unworn and in their original condition
• Returned with all original packaging
• Packed in the original shoe box
• Free from marks, damage or signs of wear

Please do not attach tape, labels or stickers directly to the shoe box.

Items that do not meet these conditions may not be accepted and may be returned to you.

Online purchases: Returns must be lodged within 30 days of receiving your order.

In-store purchases: Returns must be made within 7 days of purchase.

If you are returning an item for a refund, a $12.95 fee applies for the return shipping label.

If you choose an exchange or store credit, we’ll provide your return shipping label free of charge.

Full price items:

• Refund to the original payment method
• Exchange
• Store credit

Items discounted by up to 20%

Items discounted by up to 20% off the original Recommended Retail Price are eligible for:

• Refund to the original payment method
• Exchange
• Store credit

Items discounted by more than 20%

Items discounted by more than 20% off the original Recommended Retail Price are eligible for:

• Exchange
• Store credit

These items are not eligible for a refund to the original payment method.

Final Sale Items

Items marked Final Sale are not eligible for a refund, exchange or store credit.

In the unlikely event that you receive a product you believe is faulty, please contact us at info@lesansa.com.

We may ask you to return the item for assessment. If the product is confirmed to be faulty, you will not be charged for the return shipping.